Who We Are

Welcome to NEYO. We are committed to delivering your orders as quickly, safely, and efficiently as possible. This Shipping Policy outlines our order processing times, estimated delivery timelines, shipping methods, and other important information to help you understand how your order will reach you.

Our goal is to provide a smooth and reliable shipping experience for every customer.

Website: https://neyoindia.com

This is a much better introduction for a Shipping Times page than the Privacy Policy version. Send the next section, and I’ll convert it to match the Shipping Times page.

Order Processing

All orders placed on NEYO are processed within 1–2 business days after payment confirmation. Orders are processed Monday through Saturday, excluding Sundays and public holidays.

Once your order has been packed and dispatched, you will receive a shipping confirmation email or SMS containing your tracking details, allowing you to monitor your shipment in real time.

During peak seasons, promotional events, or unforeseen circumstances, order processing may take slightly longer. If there is a significant delay, our customer support team will notify you as soon as possible.

Shipping Methods

NEYO partners with trusted courier services to ensure your orders are delivered safely and on time. Shipping partners are selected based on your delivery location to provide the fastest and most reliable service.

We offer:

• Standard Shipping for most locations.
• Express Shipping (where available) for faster delivery.
• Order Tracking on all eligible shipments.

Once your order has been dispatched, you’ll receive a tracking link via email or SMS so you can monitor your shipment every step of the way. Shipping options and delivery times may vary depending on your location and product availability.

Estimated Delivery Time

NEYO strives to deliver every order as quickly and efficiently as possible. Estimated delivery times begin once your order has been processed and dispatched.

Estimated Delivery:

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines may vary due to factors such as courier operations, weather conditions, public holidays, festivals, or unforeseen logistical delays.

Please note:

• Delivery estimates are approximate and are not guaranteed.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• You’ll receive a tracking link via email or SMS once your order has been shipped, allowing you to monitor your package until it arrives.

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email or SMS containing your tracking number and a link to track your package in real time.

You can use your tracking number to:

• View the current status of your shipment.
• Monitor your package throughout transit.
• Check the estimated delivery date.
• Receive updates on any delivery delays or exceptions.

If you do not receive your tracking details within 48 hours of placing your order, or if you’re experiencing issues tracking your shipment, please contact our Customer Support team. We’ll be happy to assist you and provide the latest update on your order.

Email: support@neyoindia.com
Website: https://neyoindia.com

Shipping Coverage

NEYO delivers to most locations across India through our trusted courier partners. Delivery availability may vary depending on your PIN code and the serviceability of your location.

We currently offer shipping to:

• Major metro cities
• Tier 1, Tier 2, and Tier 3 cities
• Most towns and serviceable rural locations

Please note:

• Delivery timelines may vary based on your location and courier availability.
• Some remote or restricted areas may require additional delivery time.
• In rare cases, we may be unable to deliver to certain PIN codes. If this occurs, our Customer Support team will contact you and assist with an alternative solution or process a full refund if necessary.

You can check shipping availability by entering your delivery PIN code during checkout or by contacting our Customer Support team before placing your order.

Delivery Delays & Exceptions

While NEYO strives to deliver every order within the estimated timeframe, certain circumstances beyond our control may cause delays.

Delivery times may be affected by:

• Public holidays and weekends.
• Severe weather conditions or natural disasters.
• High order volumes during sales and festive seasons.
• Courier network disruptions or transportation issues.
• Incorrect or incomplete shipping addresses.
• Remote or non-serviceable delivery locations.

If your order is delayed beyond the estimated delivery period, our Customer Support team will work with the courier partner to provide the latest shipment update and resolve the issue as quickly as possible.

We appreciate your patience and understanding in the event of unexpected shipping delays.

Shipping Charges

NEYO aims to provide transparent and affordable shipping for every order.

• Free Shipping may be available on eligible orders above the minimum purchase value.
• Shipping charges (if applicable) will be calculated and displayed during checkout before payment.
• Additional shipping fees may apply for remote, non-serviceable, or special delivery locations.
• Express Shipping charges, where available, will be displayed separately at checkout.

Please note that shipping charges are non-refundable, except in cases where an incorrect, damaged, or defective product has been delivered by NEYO.

If you have any questions regarding shipping fees or delivery options, please contact our Customer Support team before placing your order.