Overview

At NEYO, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

You may request a return or exchange within 7 days of receiving your order, provided the product is unused, unworn, in its original condition, and returned with all original tags, packaging, and accessories.

To initiate a return, please contact our customer support team with your order number, reason for return, and clear images (if applicable). Once your request is approved, we’ll provide instructions for the return process.

Items Not Eligible for Return

The following items cannot be returned or exchanged:

• Products that have been used, worn, washed, or damaged after delivery.
• Products returned without original packaging, tags, or accessories.
• Items damaged due to misuse, improper handling, or normal wear and tear.
• Gift cards, promotional items, or products marked as Final Sale or Non-Returnable.

Return Conditions

To process your return, you’ll need:

• A valid order confirmation or proof of purchase.
• The product in its original, unused condition.
• All original packaging, tags, and accessories.

Please do not return products without contacting our support team first, as unauthorized returns may not be accepted.

Refunds

Once we receive your returned product, our team will inspect it to ensure it meets our return eligibility criteria. You will be notified via email or phone regarding the approval or rejection of your refund request.

If your return is approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider. In some cases, processing times may vary.

If your refund is rejected because the product does not meet our return policy, we will notify you with the reason, and the product may be returned to you at your expense.

If you have not received your refund after the expected processing period, please check with your bank or payment provider before contacting our customer support team for assistance.

Late or Missing Refunds

If you haven’t received your refund after the estimated processing period, please follow these steps before contacting us:

• Check your bank account or payment method again.
• Contact your bank or credit/debit card provider, as refunds may take additional time to appear depending on their processing timelines.
• Allow up to 5–10 business days after receiving your refund confirmation for the amount to reflect in your account.

If you have completed the above steps and still have not received your refund, please contact our Customer Support team with your order number and payment details.

Email: support@neyoindia.com
Website: https://neyoindia.com

Our team will be happy to assist you and investigate the status of your refund.

Exchanges

At NEYO, we offer exchanges for products that are damaged, defective, incorrectly delivered, or have a genuine size issue (subject to availability).

To request an exchange, please contact our Customer Support team within 48 hours of delivery with your order number, a description of the issue, and clear photos of the product.

Once your request is approved, we will provide return instructions. After the returned item passes our quality inspection, we will dispatch the replacement product as soon as possible.

Please note:

• Exchanges are subject to product availability.
• Products must be unused, unworn, and returned with their original packaging, tags, and accessories.
• Customized, clearance, or Final Sale items are not eligible for exchange unless they are defective or damaged upon delivery.

For exchange requests, contact us at:

Email: support@neyoindia.com
Website: https://neyoindia.com

Gifts

If your order was purchased as a gift and shipped directly to you, any approved return or exchange will be processed according to our Return & Refund Policy. Where applicable, a store credit or gift voucher may be issued for the value of the returned product.

If the gift was shipped to the purchaser before being given to you, any eligible refund will be processed to the original purchaser using their original payment method. In such cases, the purchaser will be notified of the return and refund status.

For any questions regarding gift orders, returns, or exchanges, please contact our Customer Support team at support@neyoindia.com.

Shipping Returns

To initiate a return or exchange, please contact our Customer Support team before shipping your product. Once your request is approved, we will provide the return shipping address and detailed instructions.

Products must be returned in their original condition, with all tags, packaging, and accessories intact. Items that are used, damaged after delivery, or returned without approval may not qualify for a refund or exchange.

Unless the return is due to a damaged, defective, or incorrect item delivered by NEYO, the customer is responsible for the return shipping charges. Original shipping fees (if any) are non-refundable.

We recommend using a trackable courier service and retaining the shipping receipt until your return has been successfully received and processed. NEYO cannot be held responsible for returns that are lost or damaged while in transit.

For return assistance, please contact:

Email: support@neyoindia.com
Website: https://neyoindia.com